Frequently Asked Questions
Are your products handmade?
Yes! All products fromSalty Grove Skinare handcrafted in small batches with carefully selected ingredients.
What makes your soaps different?
Our soaps are made with skin-loving oils, natural ingredients, and ocean-inspired elements designed to gently cleanse while leaving your skin feeling nourished and refreshed.
Why do you use ocean water in your soaps?
At Salty Grove Skin, the ocean is a huge part of our inspiration and our process. We use ocean water in our soap bars because it helps create a harder, longer-lasting bar of soap while also adding naturally occurring minerals that complement the overall soap-making process.
Beyond the functional benefits, using ocean water reflects the coastal lifestyle and connection to the sea that inspired the Salty Grove brand. It’s our way of bringing a small splash of the coast into every wash.
Are your products natural?
We focus on using high-quality natural ingredients whenever possible and avoid unnecessary fillers, harsh detergents, and overly complicated ingredient lists.
Are your products safe for sensitive skin?
Many customers with sensitive skin enjoy our products, but every skin type is different. We always recommend reviewing ingredient lists carefully and doing a patch test before full use.
How long will my order take to ship?
Most orders ship within 1 business day. Once your order ships, you’ll receive tracking information by email.
Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders over $50.
Do you offer local pickup?
Yes! We offer local pickup inPonte Vedra. Local pickup options will appear at checkout when available.
What is your return policy?
We accept returns within 15 days of delivery on unused and unopened products. If you’re not fully satisfied with your order, please contact us — we’re always happy to chat and help however we can. Additional details on our Return Policy can be found here
Why do some bars look slightly different?
Because our products are handmade in small batches, slight variations in color, design, and shape are completely normal and part of what makes each bar unique.
How should I store my soap?
To help your soap last longer, keep it dry between uses and store it on a draining soap dish away from direct water exposure.
Are your products tested on animals?
No.Salty Grove Skindoes not test products on animals.
Do you offer wholesale or custom orders?
Yes! Please contact us for wholesale inquiries, collaborations, or custom order requests.
How can I contact you?
You can email us anytime at salygroveskin@gmail.com or use our Contact Us page, we’ll be happy to help.